dbkk Privacy Policy

1 Introduction

dbkk ("we", "us") is a trusted online gaming and betting platform in Bangladesh. When you use our website dbkk.cam, you share certain personal information with us. This privacy policy document explains how we collect that information, what we use it for, how long we retain it, and how we keep it secure.

By registering on or continuing to use our platform, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. We may update this policy from time to time; we will notify you of any significant changes.

2 What Information We Collect

dbkk may collect your information in several ways. The types of information are listed below:

2.1 Information You Provide Directly

Information you provide yourself during registration or account management:

• Full name and date of birth (for age verification)
• Email address and password
• Current address and postal code
• Identity document details (national ID or passport — only when identity verification is required)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identifier
• Browser type, language, and version
• Operating system and screen resolution
• Session duration and pages visited
• Click, scroll, and navigation patterns
• Referral URL and search keywords

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies. These help improve your browsing experience, save your preferences, and ensure security. You can manage cookies through your browser settings, but disabling them may limit some features.

3 How We Use Your Information

dbkk uses your personal information for the following legitimate purposes:

• Account management: Completing the registration process, ensuring login security, and keeping your account active.
• Identity and age verification: Running KYC procedures to prevent access by those under 21 and to prevent fraud.
• Financial transactions: Secure processing of deposits and withdrawals, anti-money laundering, and maintaining transaction records.
• Customer support: Resolving your questions and complaints, providing live chat assistance, and managing support tickets.
• Platform improvement: Analysing user behaviour to improve service quality, identifying technical issues, and planning new features.
• Communications: Sending important updates, security alerts, and account-related notifications.
• Responsible gaming: Detecting excessive betting patterns and activating self-control tools.
• Legal compliance: Meeting applicable legal obligations and responding to lawful requests from authorities.

4 Sharing Information with Third Parties

dbkk does not sell or rent your personal information. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing, identity verification, server hosting, and data analysis. These partners are given only the information necessary to carry out their tasks and are bound to uphold our privacy standards.

4.2 Legal Obligations

Disclosing information to lawful authorities as part of a court order, government investigation, or legal process falls within our legal obligations. We may also provide information to relevant regulatory bodies to comply with anti-money laundering regulations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new party. In such cases we will inform you in advance, and the new party will be bound by the terms of this privacy policy.

5 Data Security Measures

dbkk follows industry-standard security practices to keep your personal information safe:

• SSL encryption: All our data transmissions are protected by 256-bit SSL/TLS encryption.
• Data encryption (at rest): Stored sensitive data — particularly passwords and payment details — is secured with strong encryption algorithms.
• Access controls: Only authorised staff have access to specific data, and every access is logged.
• Firewall and intrusion detection: Advanced protection measures are active at the network level.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: An option to add an extra layer of security to your account is provided.

6 Data Retention Period

dbkk retains your personal information for as long as it is necessary or legally required. Retention periods for different types of information are listed below:

• Active account data: For the duration the account is active and at least five years after closure.
• Transaction records: Up to seven years — due to financial regulatory obligations.
• Identity verification documents: At least five years in accordance with regulatory requirements.
• Communication records: Customer support messages and emails for up to three years.
• Log files: Technical logs are generally deleted after 90 days.

Once the specified retention period ends, data is securely deleted or anonymised.

7 Your Rights Regarding Your Information

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond within 30 days.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be deletable due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Data Portability

You may receive your personal information in a structured, machine-readable format.

7.6 Right to Object

You may object to marketing communications or profiling. We will act accordingly without delay.

8 Protection of Minors

dbkk is strictly for adults — this platform operates for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we become aware that a person under 21 has created an account, that account will be closed and all associated information will be deleted.

If a parent or guardian suspects their minor child has registered on our platform, please contact us at [email protected].

9 Cookie Policy

Our website uses different types of cookies:

9.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, security verification, and saving form data. They cannot be disabled.

9.2 Functional Cookies

These cookies are used for language preferences, display settings, and personalisation. Disabling them will limit some features.

9.3 Analytics Cookies

Analytics cookies are used to understand how the website is used. This information is completely anonymous and not personally identifiable.

10 Data Transfers

Our servers and processing infrastructure may be located in multiple geographic locations. Wherever your data is processed, we maintain the protection standards described in this privacy policy.

For international data transfers, we ensure appropriate contractual safeguards are in place and confirm that the receiving party maintains equivalent privacy standards.

11 Changes to the Privacy Policy

dbkk may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By noting the updated date on this page of the website
• By sending a notification to your registered email for significant changes
• By displaying a notice about important changes when you log in to the platform

Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy.